Support & FAQ

Instructions are included with each Armacost Lighting product and can also be downloaded from the specific product page. Please review instructions thoroughly in order to understand how products work and are properly configured and installed. If you are still experiencing issues or need to speak with an installation technician, please email us at or call us at 410-354-6000 (9 am to 5 pm Eastern U.S. time, Monday through Friday). Our team typically responds within 24 hours, but times may vary depending on volume.

Frequently Asked Questions

Here are some of the support questions we get most often.

Use the SureLock connector included with your tape light to connect two LED strips without soldering. To extend this length, cut the SureLock Wire Lead connector in half, and splice a wire to the two ends of the connector.

Cut SureLock wire lead connector in half to create two leads


Splice wire in between to extend (shown with Euro-Style terminal block connections)

Illustrations show 2-wire white LED wire connections. The same principle applies for 3-wire, 4-wire, and 5-wire connections.

Although RibbonFlex LED tape lighting is thin and flexible, it is not designed to make sideways or lateral bends and turns. Using a corner connector is a great solution. See this PDF on making corner turns for detailed photos of this and other methods as well as some best practices for under cabinet installations.

For these types of lighting configurations, referred to as a center feed (two runs) or an array (three or more runs), each run of LED tape light must have a power wire connected to the power supply, dimmer or controller using one of the options shown in the illustrations below. Except for Bulk Reels, a power wire comes pre-installed on both ends of the LED tape light. To create additional power wires, use a SureLock Extension connector, cut a SureLock Wire Lead connector in half, or solder wire to the copper pads on the tape. Be sure to always maintain polarity.

Center feed to two tape light strips with twisted wire connection. Secure with electrical tape or wire nuts.


Terminal block connection, butt splice crimp connection and twisted wires with wire nuts

Illustrations show 2-wire white LED wire connections. The same principle applies for 3-wire, 4-wire, and 5-wire connections.

Yes, you can direct wire the LED strips by soldering leads onto the copper pads. Test the light connection, then seal with 3/16″ heat-shrink tubing. If you prefer to use wire lead connectors, you can find them here.

When your counter top is highly reflective, the best method for mounting LED tape for under cabinet lighting is to 2016-05-12_123232install the tape lighting flat up against the back side of your cabinet lip. RibbonFlex Pro has a wide 120 degree beam angle, and by installing the tape lighting on the cabinet lip it will eliminate LED bright spots on reflective counter top surfaces while washing the surface and backsplash with light. For detailed installation photos including techniques for running tape light from one cabinet to another, view this PDF.

Yes, but you must use a dimmable power supply. Some models of Lutron dimmers are compatible with Armacost Lighting AC Dimmable Power Supplies, learn more. Important: You cannot use an AC dimmer (Lutron style) with Armacost Lighting’s standard electronic power supplies; they are not compatible. If you are unsure what type you have, go here. To learn more about dimming white LED lighting and what may be your best installation option based on your application and power supply, please visit LED Dimming Basics.

No, only use one dimmer OR one color controller per power supply in your LED lighting application. If you connect more than one of these components to a single power supply, you will experience feedback issues (irregular dimming; inconsistent/uneven illumination) with your lighting.

Wire the low-voltage dimmer between the standard power supply and the LED lights on the low-voltage side.

If you are using multiple RF devices (due to a large installation or because you have multiple power supplies in your configuration), you have two options for controlling your lighting. Unique channel codes: This option allows each RF device to independently control the lighting connected to it. Therefore, if you have two separate devices in an area, you can control each one separately. Channeled alike codes: This option allows multiple RF devices to be controlled with one transmitter. If you have two separate devices in an area, you can control them simultaneously.

This is most likely a polarity or connection issue. When connecting two pieces of white tape light be sure to connect positive wires to positive (+ to +) and negative wires to negative (- to -). Polarity is easily identified with + and – marking on the LED tape as shown:

When connecting two pieces of RGB tape light be sure to connect the +12V/G/R/B indicators on the tape light to maintain polarity and correct color sequencing:

Note: Some RGB tape may have +GRB sequence while others may be +BRG.

An easy way to check your polarity when using a connector is to look for the Armacost Lighting AL logos. If they are not oriented the same way (right side up or upside down) then you are going to have a polarity issue.

Each package includes a reel of LED tape light with pre-installed power wire, 1 SureLock Wire Lead connector, 1 SureLock snap connector, 2 wire support clips and instructions. 32.8 ft. (10m) bulk reels of RibbonFlex Pro do not include connectors or pre-installed power leads.

No, a higher wattage power supply will not increase the brightness of the LED tape light.

Provided you are using a 12-volt or 24-volt DC power supply (depending on the voltage of your tape light), a higher wattage power supply will not harm the LED tape lighting.

No, other types of Armacost LED lighting can be wired in line with RibbonFlex LED tape lighting. Like the LED tape lighting, they are fully dimmable (except for the Standard Mini Light and the Swivel Recessed LED Light).

Review the troubleshooting section of the instructions included with your product (or download them on the product page). The solution may be a simple adjustment as outlined in these guidelines. If, after troubleshooting, you are still experiencing an issue, please email us at

Additional Resources