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We accept returns within 60 days of purchase on all items purchased on the phone or website directly from Armacost Lighting, except those purchased through our Custom Shop (see additional details below).
If you purchased our products through one of our retail partners, please complete your return through that retailer within their return policies.
To begin a return from within the US, please contact us at email@example.com or 410-354-6000 to get a Return Merchandise Authorization number (RMA #) and Return Shipping Label. This number should be included in your return package in order for us to receive and process your return.
If you are returning product that is unused, it must be in its original packaging and in resellable condition to receive credit. LED tape light products must be uncut, with adhesive backing intact, and include all accessories. Shipping charges cannot be refunded.
Incorrect and Defective Products
If you have received incorrect or defective product, contact us at firstname.lastname@example.org or 410-354-6000 and we will make it right.
Refunds will be credited to the original form of payment. Please allow up to 10 business days from our receipt of the return for refunds to appear in your account.
If you are outside of the continental US and need to make a return, please contact us at email@example.com or 410-354-6000.
Custom Shop Orders
Please contact us at firstname.lastname@example.org or 410-354-6000 with any issues with your Custom Shop order. Items made through our Custom Shop are not eligible for return unless defective.